Your cart is empty
Tax included and shipping calculated at checkout
Refund policy
Return and Refund Policy
We have a 30 day return policy, which means the customer has 30 days to return item(s) after the initial purchase date.
Return Shipping: Customer is responsible for the return shipping costs. The original shipping fee is non-refundable. Please notify us by email at gotyou@oggilmoregirl.com that you have sent a return, as we do not check our PO Box daily and we want to ensure you receive your store credit as quickly as possible. Exception: OG Gilmore Girl will cover the return shipping costs only if the item is damaged, defective, or if a specific 'Free Returns' or 'Free Shipping on Returns' promotion is indicated. A photo of the issue is required before a return label will be provided through the customer's email. Returned item(s) must be in NEW condition. Items must be unworn, unused, and not damaged. Upon inspection, if returned item(s) are accepted, store credit will be issued in the form of an OG Gilmore Girl gift card for the item price plus an additional $8 to help offset your return shipping cost. Store credit never expires and can be used on any future purchase. Return address: OG Gilmore Girl, PO Box 938, Talihina, OK 74571. Contact us for any return questions at gotyou@oggilmoregirl.com
Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In the case of damaged or defective items, a full refund to your original payment method will be issued upon approval.
Exceptions / non-returnable items: Certain types of items cannot be returned, such as undergarments, swimsuits, bodysuits, and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on final sale items or gift cards.
Exchanges: The fastest way to ensure you get the correct/desired item is to return the original item(s) and, once the return is accepted and store credit issued, use your gift card to purchase the correct item.
Store Credit & Refunds: We will notify you once we've received and inspected your return and let you know if it was approved. If approved, store credit will be issued in the form of an OG Gilmore Girl gift card within 10 business days. Store credit never expires. For damaged or defective items, a full refund to your original payment method will be processed within 10 business days. If you have not received your store credit or refund after 15 business days of approval, please contact us at gotyou@oggilmoregirl.com.