Política de reembolso

Return and Refund Policy

We have a 14 day return policy, which means the customer has 14 days to return item(s) after initial purchase date. There is a 15% restocking fee on returned items.

Return Shipping:

Customer is responsible for the return shipping costs. *The original shipping fee is non-refundable.*

Please notify us by email at gotyou@oggilmoregirl.com that you have sent a return as we do not check our PO Box daily and we want to ensure you receive your refund as quickly as possible.

Exception: OG Gilmore Girl will cover the return shipping costs only if the item is damaged, defective, or if a specific ‘Free Returns’ or ‘Free Shipping on Returns’ promotion is indicated. A photo of the issue is required before a return label will be provided through customer’s email.

Returned item(s) must be in NEW condition. Item(s) must be unworn, unused and not damaged.

Upon inspection, if returned item(s) is/are accepted, a refund will be issued to original payment method.

Return address: OG Gilmore Girl, PO Box 938, Talihina, OK 74571.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as undergarments, swimsuits, body suits and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on final sale items or gift cards.

Exchanges
The fastest way to ensure you get the correct/desired item is to return the original item(s) and once the return is accepted and refunded, make a separate purchase for the correct item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return and refund hasn’t been received, please contact us at patricia@oggilmoregirl.com.